General terms and conditions when booking ticket and other on the Internet
These general conditions apply between Lapland Resorts OY a provider and the person himself or through others making a booking on the provider's website, or through Lapland Resorts OY associated online partners. The terms and conditions applies for lift ticket, accommodation, activities, and purchase of other products and services. Or a combination thereof.
Responsible seller:
Lapland Resorts OY
Taunotie 14
96600 Rovaniemi
Finland
VAT Number: 2448061-9
Email: sales@ounasvaara.fi
Phone: +358 (0) 44 764 2830
1. Subscriber responsibility
Before making a final order the subscriber shall be read and familiarize themselves with important information about the product concerned.The subscriber is responsible for ensuring that the purchase is in accordance with their own wishes. The subscriber is also responsible for ensuring that information on the confirmation (only sent as e-mail) is in accordance with the order.
You can also register and login as user via social login (Facebook and Google+). When you register using Facebook or Google+, We will then create an account for you with the email you registered with these services.
You can always change your personal information by logging on to "My page"
2. Lift ticket
Purchase of a lift ticket requires that you have a keycard. The keycard will be recharged by the first pass in the elevator turning cross. The card is personal and at the bottom of the card is a keycard number (eg 01-1614 7200 2500 3445 8000-01) that must be used in our online payment solution to recharge keycards with the desired lift ticket.
3. Implementation of your order
After correctly having executed the online payment you will receive a receipt by e-mail. The receipt will contain all the details of your purchase and can be brought to the ski resort.
The order is not completed and not valid in the following cases:Subscriber has not received mail with return receipt or booking confirmation / booking number. Card payment is canceled for various reasons and payment fails.
The payment is not accurate or complete so that the amount is not deducted from the account. Thus the provisional reservation will be cancelled after a short time and the trade is invalid.
If in doubt about your order is correctly processed?
Contact us:
Email: ski.ounasvaara@laplandhotels.com
Phone: +358(0)44 764 2830
4. Payment
We use a payment solution from Netaxept and you can pay with Visa or Mastercard. Third party will not have access to your personal information or credit card number. Netaxept uses Secure Socket Layer (SSL) when transferring personal information. SSL creates a secure (encrypted) connection between your computer and Netaxept. In this way information is transmitted safely without unauthorized access .
5. Right of withdrawal
When purchasing ticket on the internet there is no right to cancel or refund. This also applies to packages and promotions that contains fixed dates. Or with a lift ticket on a specific date attached to an event.
In case of illness or injury the customer may be entitled to a prorated refund of expenses for the time the card could not be used. Injury or illness shall, on request be documented by a medical certificate. The keycard should be returned as quickly as possible.
6. Change in taxes
If taxes and fees or changed, thus leading to an increase in costs for providers after the order is completed and paid. The may then price be increased correspondingly to the order. The price change shall be notified immediately.